Frequently asked questions before purchase:
1.Why the prices are so low?
We are lace wig factory,we make lace wigs,we are not resellers.Thats why our price is very competitive.
2.Is your company legit?
Absolutely YES.We have been selling lace wigs for years and have served thousands of customers.You could find hundreds of customers pictures on our website.You could find us on facebook,on twitter and youtube.We also have registed on China industrial and commercial bureau.
3.Whats your Return Policy?
No Questin Return for all the stock wigs!
If you do not like the wig you bought,please contact us within 3 days about return or exchange.We will cover the return shipping fee.
As customer made wigs are made specially one by one,so please understand we could not accept return for customer made wigs right now.
4.Are you wigs 100% human hair?Whats indian remy hair?Whats virgin hair?
Absolutly YES.We are very care our reputation in this industry.
5.What is Remy Hair?
One can say that human hair collected directly from a hair donor is Remy hair. It is sometimes referred to as cuticle hair, virgin Hair or cut Hair. The majority of human hair sold in the industry is non-remy hair, which means that the hair cuticles have been stripped by the process of bleaching or acid-bath. Remy hair goes through special processing during the de-pigmentation phase, one that resembles treating cashmere. With this the hair cuticles are still intact, therefore the hair is stronger, shinier, more lively, and durable.
6.What is Virgi Hair?
We only use raw material that are in a "virgin hair" status, which is hair that has not been chemically treated at all. Perms, hair coloring, and dyes make human hair unhealthy and less valuable to work with.
7.When should I get my order?
- For stocks wigs,you will get it within 2 or 3 business days.Some US customers said they could not get within 2 days,thats because UPS could not make it for some places within 2 days.So thats really something that we could not control.
- For Customer made wigs,the order will be processed as long as we get your order,if we have some problems with your order,we will contact you through email,if we could not get any reply from you within 2 days,we will call you directly.
Frequently asked questions after purchase:
1.Why the pacakge was labled "synthetic hair"?
Because of doing this,you do not need to pay any taxes,If we lable it huamn hair,UPS or Fedex will charge you taxes.So normally we write"synthetic hair" or "gift"
2.If i do not like the wig?How do I return?
We accept no reason return for all stock lace wigs.Customer made wigs could not be returned.
Please contact our sale asap and do not touch the wig please.You need to find out how much it will cost to ship it back,we will pay you the shipping fee to your paypal in advance.